At Bulk SMS Kolkata (“Company”, “we”, “our”, or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect the following information:

• Name
• Email Address
• Phone Number
• Company Name
• Billing and Payment Information
• Business Address
• Any information submitted through contact forms or support requests

Technical Information

We may automatically collect:

• IP Address
• Browser Type and Version
• Device Information
• Operating System
• Website Usage Data
• Cookies and Similar Technologies

2. How We Use Your Information

We may use your information for the following purposes:

• To provide and maintain our SMS and communication services.
• To process account registration and verification.
• To provide customer support.
• To process payments and invoices.
• To improve website functionality and user experience.
• To send service-related notices and updates.
• To comply with legal and regulatory requirements.
• To prevent fraud, abuse, and unauthorized access.

3. SMS Data and Message Content

We act as a communication platform provider. Message content, contact databases, and recipient information uploaded by customers remain the responsibility of the customer. Customers must ensure that they have obtained all necessary permissions and consents before sending communications through our platform.

4. Cookies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You may choose to disable cookies through your browser settings; however, some website features may not function properly.

5. Data Security

We implement reasonable technical, administrative, and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

• Telecom operators and SMS delivery partners.
• Payment gateway providers.
• Cloud hosting and infrastructure providers.
• Government or regulatory authorities when legally required.
• Professional advisors and auditors where necessary.

7. Data Retention

We retain personal information and service-related data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external websites.

9. User Responsibilities

Customers using our messaging services must comply with all applicable laws, telecom regulations, TRAI guidelines, DLT regulations, and anti-spam requirements. Customers are solely responsible for the legality of messages sent through our platform.

10. Your Rights

You may have the right to:

• Access your personal information.
• Request correction of inaccurate data.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Website: bulksmskolkata.com

Email: admin@dreamplanet.co.in