Welcome to Bulk SMS Kolkata, operated by Dream Planet (“Company”, “we”, “our”, or “us”). By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue use of our website and services.

1. Acceptance of Terms

By accessing this website or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and all applicable laws and regulations.

2. Services

We provide communication and marketing solutions including but not limited to:

• Bulk SMS Services
• Transactional SMS
• Promotional SMS
• Voice Call Services
• Missed Call Services
• WhatsApp Business API Solutions
• Email Marketing Services
• RCS Messaging Services
• Pull SMS Solutions
• Communication APIs and Related Services

All services are subject to availability, telecom operator policies, government regulations, and applicable laws.

3. User Responsibilities

Users agree to:

• Provide accurate and complete information.
• Use the services only for lawful purposes.
• Comply with TRAI regulations and applicable laws.
• Obtain necessary consent from recipients before sending communications.
• Maintain the confidentiality of account credentials.

4. Prohibited Activities

Users shall not:

• Send spam or unsolicited communications.
• Transmit fraudulent, misleading, or deceptive content.
• Send unlawful, defamatory, abusive, or offensive messages.
• Violate intellectual property rights.
• Attempt unauthorized access to systems or networks.
• Distribute malware, viruses, or harmful software.
• Use services for phishing, scams, gambling, or illegal activities.

We reserve the right to suspend or terminate any account involved in prohibited activities.

5. Account Security

Users are solely responsible for safeguarding their account credentials and for all activities that occur under their account. Any unauthorized use must be reported immediately.

6. Payments & Billing

• Services may be offered on prepaid, subscription, or custom billing plans.
• All payments must be made in accordance with agreed pricing.
• Fees are generally non-refundable unless otherwise stated in writing.
• We reserve the right to revise pricing at any time.

7. Service Availability

While we strive to provide uninterrupted services, we do not guarantee:

• Continuous availability of services.
• Error-free operation.
• Guaranteed delivery times for messages.

Message delivery depends on telecom operators, recipient devices, internet connectivity, network conditions, and third-party service providers.

8. Data Privacy

We are committed to protecting user data. Information collected through our website and services will be handled in accordance with our Privacy Policy.

Users are responsible for ensuring they have legal rights and permissions to process, store, and communicate with their customer data.

9. Intellectual Property

All website content, software, trademarks, logos, graphics, text, and designs are the property of Dream Planet or its licensors and are protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or modified without prior written permission.

10. Limitation of Liability

Dream Planet shall not be liable for:

• Delayed or failed message delivery.
• Loss of revenue, profits, or business opportunities.
• Indirect, incidental, or consequential damages.
• Interruptions caused by telecom operators or third-party providers.

Our total liability shall not exceed the amount paid by the customer for the affected service.

11. Suspension & Termination

We reserve the right to suspend or terminate access to our services without prior notice if:

• These Terms & Conditions are violated.
• Fraudulent or unlawful activity is suspected.
• Required by regulatory authorities or applicable law.

12. Third-Party Services

Our services may integrate with third-party platforms, telecom operators, WhatsApp Business Platform, email providers, and other communication networks. Users agree to comply with the respective terms and policies of such providers.

13. Indemnification

Users agree to indemnify, defend, and hold harmless Dream Planet, its directors, employees, partners, and affiliates from any claims, losses, liabilities, damages, or expenses arising from misuse of the services.

14. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will become effective immediately upon publication on this website.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.

16. Contact Information

Address: 65, Strand Road, Kolkata – 700006

Phone: +91 99038 33390

Email: admin@dreamplanet.co.in